payment

Payment Methods/ Shipping & Return Policies

Payment methods include PayPal, credit card, debit card Etc

Our accepted payments policy gives buyers on DEMTOM  LTD convenient payment options. To help ensure a safe marketplace, as a buyer you can only use our approved payment methods

 

Approved

PayPal: To make checkout faster, you’ll now log in to your PayPal account on the checkout page. To skip PayPal login altogether, select the checkbox that says “Remember me for faster checkout on DEMTOM  on the PayPal login box

 

Is it safe to order online?

Absolutely! Our merchant processor, PAYPAL, is the premier choice of legitimate businesses selling their products and services online. They have an excellent track record of safety and security for online purchases, without even one incidence in their operational history. PAYPAL secured and approved merchant process is noted by a yellow lock at the bottom or top of the page during your order. Using the latest encrypting technology ensures a safe and secure transaction you can feel good about.

Note: PAYPAL handles the payment directly using their highly encrypted secured server technology to ensure that your card details are secured. We do not have anything to do with your card details. PAYPAL processes the payment and instantly redirects you to our thank you page.

 

Restricted:

 

  • Sending cash through the mail
  • Sending cash or money orders through instant, point-to-point cash transfer services (that aren’t banks) such as Western Union or MoneyGram
  • Mailing checks or money orders (except for items in categories specifically permitted)
  • Paying through bank-to-bank transfers (except for items in categories specifically permitted)
  • Paying using online or other payment methods not specifically permitted in this policy

Shipping & Return Policies

 

Thanks for shopping at DEMTOM  Store

We believe in our product and value the happiness of our fans and customers.

Please email us if you are not happy with any of our products and we will be glad to exceed your expectations. We are reasonable people and will try our best to work something out. If you are not completely happy with your new ordered product from our online store, please send it back to us within 15 days for a full refund.

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return,

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your credit card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

No Refunds

You will not receive refunds if; You did not receive your orders due to factors caused by you or factors beyond DEMTOM Store control, like;

  1. Wrong shipping address
  2. Not cleared by your local custom
  3. Natural disaster which led to the delay

 

Do send your refund request via email to [email protected] or better still use our contact us page.

Return Instructions

STEP 1:

Send a Complaint

Also include pictures of the product that was delivered to [email protected] as a means of evidence.

STEP 2:

Return after Authorisation

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:

Track Return Status

We will send you a return waybill number, this will enable you to track the status of your return.

STEP 4:

Get Resolution

Upon our confirmation of the receipt of the item by the Seller, Demtom will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Demtom.

Items not eligible for Returns

Products that have been altered from their original or opened by an authorised personnel without permission.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
Products damaged due to misuse.
Products in beauty, health and personal care category.
 innerwear, bed sheets, lingerie and socks.
Books and CDs

Frequently Asked Questions (FAQs)

How do I request to return an item?

Please  send an email to [email protected]

Can I return if my item is outside the warranty period?

No, you will be required to refer the item to the service centre. Kindly contact us

How do I return an item?

After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorised for the item to be returned at the closest Demtom store.

Once retrieval is initiated, what happens next?

Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our store closest to you.

Can my item be retrieved?

Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.

Can my warranty be voided?

Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.

I initiated a return but have not gotten a response and its over 48 hours, what do I do?

Please contact us

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

How do I track my return status?

We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.

Once return of my package is done, how long will it take to be refunded?

Depending on the complaint, a refund would be made to your Demtom wallet immediately return is confirmed or refund will be made after claim on defect is validated

Can I return my item after the stated returns timeline?

You will not be able to return after 15 days but if it is faulty, it may be covered under warranty and a return can be authorised for the item to be referred to the service centre by an after-sales support team.

Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up

How long do I have to request for return?

You can request a return within 15 days for all eligible items if:

  • You receive a wrong, damaged, defective, product standard/quality or incomplete item.
  • You change your mind, with the exception of underwear.

Note that for changed mind, the return has to be authorised by the seller

When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.